support.new_ticket

Creates a new ticket for support. This is done using the support proxy API. For TrueNAS Community Edition it will be created on JIRA and for TrueNAS Enterprise on Salesforce.

For Community Edition, criticality, environment, phone, name, and email attributes are not required. For Enterprise, token and type attributes are not required.

Type: object

Call parameters

Type: array
No Additional Items

Tuple Validation

Parameter 1: data

data

Any of

• SupportNewTicketEnterprise
• SupportNewTicketCommunity

SupportNewTicketEnterprise

Type: object
No Additional Properties

title Required

Title

Type: string

Must be at most 200 characters long

body Required

Body

Type: string

Must be at most 20000 characters long

category Required

Category

Type: string

attach_debug

Attach Debug

Type: boolean Default: false

criticality Required

Criticality

Type: string

environment Required

Environment

Type: string

phone Required

Phone

Type: string

name Required

Name

Type: string

email Required

Email

Type: string

cc

Cc

Type: array of string Default: []
No Additional Items

Each item of this array must be:

Type: string

SupportNewTicketCommunity

Type: object
No Additional Properties

title Required

Title

Type: string

Must be at most 200 characters long

body Required

Body

Type: string

Must be at most 20000 characters long

attach_debug

Attach Debug

Type: boolean Default: false

token Required

Token

Type: string

type Required

Type

Type: enum (of string)

Must be one of:

• "BUG"
• "FEATURE"

cc

Cc

Type: array of string Default: []
No Additional Items

Each item of this array must be:

Type: string

Return value

SupportNewTicketResult

Type: object
No Additional Properties

ticket Required

Ticket

Any of

• Option 1
• Option 2

Type: integer

Type: null

url Required

Url

Any of

• Option 1
• Option 2

Type: string

Type: null

has_debug Required

Has Debug

Type: boolean

Required roles: READONLY_ADMIN | SUPPORT_WRITE